About
Results-driven professional with proven experience in restaurant management, customer service, and digital marketing. Adept at optimizing operations, enhancing customer satisfaction, and driving sales growth through strategic initiatives. Possessing strong leadership, communication, and creative problem-solving skills, I am committed to achieving ambitious goals and contributing to organizational success in dynamic environments.
Work
Jaggery Restaurant
|Manager
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Summary
Led comprehensive restaurant operations, optimizing customer service and sales performance to ensure a successful dining experience.
Highlights
Enhanced customer satisfaction by streamlining service protocols and staff training, leading to improved guest reviews and repeat business.
Drove sales growth through effective menu promotions and upselling strategies, contributing to increased daily revenue.
Managed daily store operations, including inventory control and stock rotation, reducing waste and ensuring product availability.
Supervised and mentored a team of restaurant staff, fostering a collaborative environment focused on efficiency and high performance.
Jaggery Restaurant
|Cashier
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Summary
Ensured efficient and accurate financial transactions while providing exceptional customer service in a fast-paced restaurant environment.
Highlights
Processed an average of 150+ transactions daily with 100% accuracy, maintaining precise cash drawer reconciliation.
Improved transaction speed by 15% through efficient use of POS systems and organized workflow, enhancing customer throughput.
Provided excellent customer service, resolving inquiries and ensuring a positive checkout experience for all patrons.
Generated daily sales reports and reconciled cash receipts, contributing to accurate financial tracking and operational insights.
Gift and Fashion House
|Marketing Manager
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Summary
Developed and executed digital marketing strategies to enhance brand visibility, engage audiences, and promote company values.
Highlights
Developed and curated engaging content, including articles, polls, videos, guides, and e-books, to increase audience interaction and brand awareness.
Managed and grew social media presence across multiple platforms, increasing audience engagement by 20% through targeted campaigns.
Created interactive polls and contests that boosted user participation and generated valuable market insights.
Promoted company values and culture through compelling online narratives, strengthening brand perception and customer loyalty.
Education
Satkhira Govt. College
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Honours
Islamic History and Culture
Grade: CGPA: 2.44
APS Degree College
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Higher Secondary Certificate
Humanities
Grade: CGPA: 3.42
Kallyanpur MH High School
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Secondary School Certificate
Humanities
Grade: GPA: 2.69
Languages
Bangla
English
Hindi
Skills
Software & Tools
Adobe Illustrator, Adobe Photoshop, Visual Studio Code, MS Word, Excel.
Professional Skills
Critical Thinking, Problem Solving, Teamwork, Collaboration, Strong Work Ethic, Oral Communication, Written Communication, Illustration, Internet Browsing, Design, Marketing.
Interests
Hobbies
Gaming, Traveling, Photography.